Outsourcing has become increasingly popular over the last few years. That is because companies have been growing, and that growth comes with specific needs, supplies, and expertise that may be out of the current company’s current resources.
That is true even with startup companies. They benefit the most from outsourcing, as this gives them a competitive edge over the bigger companies.
Since this type of business strategy has provided a path for companies to modernize their talent at a fraction of the cost, and with the current ecosystem for entrepreneurs, outsourcing has been effective in what it sets out to achieve.
Why Should Startup Companies Consider Outsourcing?
The world of startup companies is competitive; that’s why founders should focus on their core business operations rather than being bogged down by distractions. That is difficult, considering that the initial start of business requires a considerable amount of funds, and staff may be limited.
It’s a common problem that drives a lot of these companies to fail even before they had their big break. That is why companies must be careful not to take on too many tasks and sacrifice the quality of their service. Outsourcing is a necessity, and these are the reasons for it.
The most obvious and the most visible benefit of outsourcing is to save on expert labor costs. The back-office operations of a company tend to blow-up during periods of rapid growth. That, in turn, can tie up a company’s resources, both human and financial. Due to the difference in wages between Western and Asian countries, the cost of savings can be around 60% by outsourcing the work. Doing so increases a company’s profit.
Access to Expert Labor
Another reason as to why a startup should outsource tasks is because some projects require skilled experts. By outsourcing jobs to experts allows a company to focus on the core activities that make a company successful such as building the company brand, market research, and development.
Offshore outsourcing in a country like India or the Philippines, which functions in different time zones than the United States, ensures that the business will run 24 hours a day, seven days a week. The outsourcing partner can take over the day to day operations while your in-house employees can rest and make sure that critical tasks are completed.
Promotion of Growth
Overhead costs of some operations are extremely high but are essential in keeping customers satisfied with a company’s service. Outsourcing lessens these costs efficiently, thus promoting growth. That is especially true with administrative duties.
By making use of outsourced freelancers to accomplish smaller tasks like social media management, content creation, administrative duties, payroll, and email marketing, saves a company precious time that could be used to further work on projects to enhance the company brand. It means that prolonged planning and review meetings are rarely needed as you simply need to brief your freelancers, and they can take care of the rest.
It is no secret that businesses are at risk all the time, be it from a fluctuating economy, brand relevance, and time of year. By outsourcing, a company can maintain financial stability by comfortably scaling up or scaling staff down at a much lower cost. That allows a company to be functioning at its full capacity during different periods in time.
What Is the Best Way to Outsource?
Outsourcing can be done in multiple ways, but so far, one of the best methods is to hire a call center.
Customers expect excellent customer service, and one way that this can be achieved is through outsourcing all your customer relations needs to a call center.
By giving your company an authentic voice, this improves customer relationships. It makes your brand more appealing to would-be customers as call centers have been proven to increase sales as well as improve brand image.
The external service provider overseas can oversee the recruiting, hiring, training, staffing, and managing. It makes call-center outsourcing a low-risk and cost-effective way to handle day-to-day online operations. Most of these company’s employ CTI or Computer Telephony Integration, which lets computers interact with telephones as well as emails, web messaging, text messaging, fax, and live chat.
Call center companies also ensure that calls are easily handled; professionalism is upheld to the highest degree. They make sure to reduce the costs compared to managing similar operations made in-house.
It’s no secret that the global economy has always benefited from openness and free trade, and outsourcing has been helping stimulate that growth by making the global market stay competitive.
Every year, outsourcing has stimulated new jobs, kept business afloat, and happy while providing a cost-effective way of acquiring expert talent to assist in projects and prevent a company from deviating from its original goals.
Although there are detractors to outsourcing, these are ultimately protectionist and isolationist policies, and can often lead to inefficiency, an increase in cost, and low product quality.
Keep in mind though that outsourcing is not a panacea of sorts but rather one of the many strategies that a startup company must employ to be able to succeed in the long run.